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PCC collaborates with Google to offer IT Support Professional Certificate as online program

Published Monday, June 1, 2020
by Elizabeth Townsend

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Tags: Google IT
Categories: categoryContinuing Education
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Train for one of the fastest-growing fields in the United States with Piedmont Community College’s (PCC) new Google IT Support Professional Certificate program. These online courses will run June 16 – December 16 and will prepare you for an entry-level job in information technology (IT) support in only six months. In fact, according to the Bureau of Labor Statistics, the national median salary for these roles is over $52,000.

The Google IT Support Professional Certificate is a program from Grow with Google, an initiative to help everyone have access to the best of Google’s training and tools to grow their skills, careers, and businesses. It was originally based on Google’s own experience in hiring and training IT support personnel and consists of these five modules:
• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking
• Operating Systems and You: Becoming a Power User
• System Administration and IT Infrastructure Services
• IT Security: Defense Against the Digital Dark Arts

The course is offered in the Coursera platform using a dynamic mix of video lectures, quizzes, and hands-on labs and widgets. Along the way, participants will hear from Google employees with unique backgrounds and perspectives who started their careers in IT support. Students are provided additional resources from the Coursera software to use beyond the 26 weeks allotted to complete the training.

Upon completion of each module, students earn completion badges that they can display on their LinkedIn profiles or other portfolios. The final Google IT Support Professional Certificate badge is recognized by national and international companies.

Companies rely on technology every day, but sometimes that technology fails us. Computers break, systems fail, phones die; and when those things happen, we need experts to fix them. IT support is all about troubleshooting and problem solving when technology fails, and providing great customer service along the way.

If you are ready to get started on PCC’s new Google IT Support Professional Certificate program beginning June 16, contact Velma at (336) 322-2133 or Velma.Drumwright@piedmontcc.edu.
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