Free Laptop Support Page

Support

Your laptop comes with a 1-year depot warranty and all support is provided by Lenovo. If you need technical assistance click the button below to access the Lenovo support page:

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Initial Setup Instructions

Follow these instructions to setup your new laptop.

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Disable Windows 11 S Mode

If you wish to install software outside of the Windows App Store then you may want to disable Windows 11 S Mode. When you disable S mode it is permanent and can’t be re-enabled.

Please Note: You must disable Windows 11 S mode to use Respondus for testing.

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Factory Reset

This factory reset will restore your computer as you received it – like brand new! Click the button below for instruction on how to factory reset your Lenovo IdeaPad.

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Laptop Specifications

PERFORMANCE
Processor	Intel Pentium Silver N5030 (4C / 4T, 1.1 / 3.1GHz, 4MB)
Graphics	Integrated Intel UHD Graphics 605
Chipset	Intel SoC Platform
Memory	4GB Soldered DDR4-2400
Memory Slots	Memory soldered to systemboard, no slots
Max Memory	4GB soldered memory, not upgradable
Storage	64GB eMMC 5.1
Storage Support	64GB eMMC 5.1 on systemboard
Card Reader	MicroSD Card Reader
Optical	None
Audio Chip	High Definition (HD) Audio
Speakers	Stereo speakers, 1.5W x2, Dolby Audio
Camera	0.3MP
Microphone	2x, Array
Battery	Integrated 32Wh
Max Battery Life	MobileMark 2018: 8 hr
Power Adapter	45W Round Tip (2-pin, Wall-mount)
DESIGN
Display	14″ HD (1366×768) TN 220nits Anti-glare
Touchscreen	None
Keyboard	Non-backlit, English
Case Color	Ice Blue
Surface Treatment	IMR (In-Mold Decoration by Roller)
Case Material	PC + ABS (Top), PC + ABS (Bottom)
Dimensions (WxDxH)	327.1 x 235 x 17.7-17.9 mm (12.88 x 9.25 x 0.69-0.7 inches)
Weight	Starting at 1.4 kg (3.09 lbs)
SOFTWARE
Operating System	Windows 11 Home in S mode, English
Bundled Software	Microsoft 365 Personal
CONNECTIVITY
Ethernet	None
WLAN + Bluetooth	11ac, 2×2 + BT4.2
Standard Ports	2x USB 3.2 Gen 11x HDMI 1.41x Card reader1x Headphone / microphone combo jack (3.5mm)1x Power connector
SECURITY & PRIVACY
Security Chip	Firmware TPM 2.0
Fingerprint Reader	None
SERVICE
Base Warranty	1-year, Depot
Included Upgrade	None
CERTIFICATIONS
Green Certifications	ENERGY STAR 8.0ErP Lot 3RoHS compliant